Product Management Handbook

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A white label product management handbook for government digital services

View the Project on GitHub scottcolfer/product-management-handbook

Make use of the Government Service Toolkit

Many of us work joined the Civil Service to work on public services because of the mission set by the Government Digital Service, to build public services so good that people want to use them. The Government Digital Service (GDS) has turned this mission in to a toolkit that has been adopted across government, and gives us the space to improve the lives of the public by focussing on their needs.

GDS took The Lean Startup and adapted it for the context of working on public services within the Civil Service. The Lean Startup provides a scientific approach to creating and managing new products and services in order to get those products/services into users’ hands faster. In turn, the Lean Startup is based on lean manufacturing, design thinking, customer development, and agile software development. GDS took all of this and created the Government Service Toolkit. The Government Service Toolkit is a great shorthand for what Lean Startup, lean manufacturing, design thinking, customer development, and agile development means when working on public services. It’s a great tool for us all but particuarly useful for Associate Product Managers looking for a practical way to begin their development.

Key sections of the Government Service Toolkit include: